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Terms & Conditions

Terms & Conditions

The Sleep Shop


At the sleep shop, we want our customers to be completely satisfied with their purchase made from

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.

Your Right to Cancel your Order (Right of Withdrawal)

Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that:

•It is before and up to 14 days starting from the day after the goods are received by you.
•The goods are in perfect condition.
•The packaging remains in an ‘as new’ state.

Prior to returning the goods, please contact our Online Team at [email protected] who will guide you through our returns procedures.

A receipt and return authorization is required for all returns, exchanges and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Exchanges of greater value require payment of the difference. Refunds, exchanges and reselections are issued once the item is received and inspected. Customers are responsible to pay the difference for re-selection.

In the interest of hygiene, duvets, sheets, pillows and bed and pillow protectors cannot be returned unless they are unopened and in their original packaging
Customized or personalized goods such as bases and headboards cannot be refunded or exchanged.

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.

Return of Faulty Goods

Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and you will be advised of this by our Customer Assist Team.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.


If you have any questions about this policy, please contact our Online Customer Service Team.

This returns policy only applies when you make a purchase online from The Sleep Shop

Customer rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

1. Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
2.Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
3.Goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at


Thesleepshop range of mattresses carry manufacturing guarantees and depending on the product this varies from 2-10 years. This does not cover products used in rental accommodation or normal wear and tear from use.